xXAXAXx wrote:Hello
Yes, I agree that's why there is an announcement about that maestia is only for Europe in this general forum and there is also a post in FAQ about it. In the post that I have made on how to transfer your account I tell players that there are a few problems with it and that it would be fixed next week. Players that have problems the account transfer also need to post in details so we have more information on what is going rong and where it is going rong. I have players that have problems on the bigpoint site, I have players that have problems on the alaplaya site and I have players that have problems ingame with the transfer system. It is hard to look into things if players just give:
Account trancfer doesn't work please fix.
It stands in the forum rules that you need to post your problem in detail. So we can help you faster.
Regards, xXAXAXx
Regards thingy...
I understand and I completely agree with threads that were already made. But locking as soon as an answer is given. Locking when the question or problem description is insufficient? That seems quite nonprofessional to me. I already explained the lock ASAP after answer case. The incomplete description case is as follows:
You are working at a helpdesk. You get someone on the phone. He tells he has a problem. He gives insufficient information. What you do?
A: hang up / lock
B: ask for a better description?
If needed, I can give you a list of a few thousand, ten thousands if not more threads which need to get locked according to the logic that is applied to this forum.
