Can't Download Audition!!!

Questions on your Audition account or any kind of technical problems.
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Renten078
 
Posts: 3
Joined: Sat Oct 29, 2011 6:26 pm

Can't Download Audition!!!

Postby Renten078 » Sat Jul 07, 2012 1:45 am

I've been trying to download audition but it's always stuck at the setup stage at "Initializing..."
Is there a problem with my computer or is it just Audition?? :cry:

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Missy
Master Ticket Agent
 
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Joined: Tue May 18, 2010 10:03 am
Location: Audition Town

Re: Can't Download Audition!!!

Postby Missy » Sat Jul 07, 2012 2:00 am

Hello Renten078,

Please follow this guide:
http://en.alaplaya.net/forum/support-f211/solution-initializingeureureur-error-t501871.html

Note: Don't mind that it's S4 League topic, all the games are downloaded by the same downloader so the solution should work.

Kindest Regards
Missy
Audition's EN Support Team

ProSiebenSat.1 Games GmbH
A company of ProSiebenSat.1 Media AG

Alaplaya Code of Conduct
Request help via Ticket Suite
Audition GameSite

Our primary job is customer happiness and satisfaction.

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Renten078
 
Posts: 3
Joined: Sat Oct 29, 2011 6:26 pm

Re: Can't Download Audition!!!

Postby Renten078 » Sat Jul 07, 2012 4:11 pm

I tried that but the akamai netsession interface console said that the service status was running. My computer is windows 7, though I've downloaded Audition before so I don't see how it's not working now.

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Missy
Master Ticket Agent
 
Posts: 809
Joined: Tue May 18, 2010 10:03 am
Location: Audition Town

Re: Can't Download Audition!!!

Postby Missy » Sat Jul 07, 2012 10:11 pm

Have you turned off the antivirus and firewall before downloading?
It is the best way to make sure that nothing is blocking the process.

If you did,
I strongly suggest to uninstall Akamai (from control panel) and redownload using partner site links. Once you open the download site, links under the "quick download" are the partner links I mentioned, please try them.


Kind Regards
Missy
Audition's EN Support Team

ProSiebenSat.1 Games GmbH
A company of ProSiebenSat.1 Media AG

Alaplaya Code of Conduct
Request help via Ticket Suite
Audition GameSite

Our primary job is customer happiness and satisfaction.

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Xirain
 
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Joined: Wed Mar 21, 2012 4:29 pm
Location: Headacheland

Re: Can't Download Audition!!!

Postby Xirain » Mon Jul 09, 2012 10:08 am

Renten078 wrote:I tried that but the akamai netsession interface console said that the service status was running. My computer is windows 7, though I've downloaded Audition before so I don't see how it's not working now.


Please mind, you have to close the downloader before you try to uninstall Akamai!
Rest in Peace
17.11.1987 - 02.05.2013

You will be loved, missed and never forgotten

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Renten078
 
Posts: 3
Joined: Sat Oct 29, 2011 6:26 pm

Re: Can't Download Audition!!!

Postby Renten078 » Thu Jul 12, 2012 5:57 pm

It doesn't seem to be working for me...

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adipangeran
 
Posts: 45
Joined: Thu Jul 07, 2011 9:25 am
Location: Indonesia

Re: Can't Download Audition!!!

Postby adipangeran » Fri Jul 13, 2012 2:11 am

when i was download audtion seem stuck and longtime intializing...
nah everytime stuck and longtime intializing just stop it and click again audition downloader.. and then download will continue!.. till finish! dont worried.. auditiondownloader using per to per system download.. so You can stop and continue donwloading!... i hope its help! good luck!

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Rodlaye
 
Posts: 10
Joined: Fri Mar 30, 2012 6:57 pm

Re: Can't Download Audition!!!

Postby Rodlaye » Wed Jul 25, 2012 3:26 pm

Hmmm... I'll try what u said Adi. (it's Fûko)
I hope it will work..


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