I don't receive mail activation

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ManHater
 
Posts: 2
Joined: Sat Aug 18, 2012 4:40 pm

I don't receive mail activation

Postby ManHater » Sat Aug 18, 2012 4:43 pm

I just downloaded the installer, but after i register i didnt received any activation letter in my email.. Im from Philippines. could i play it?

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Missy
Master Ticket Agent
 
Posts: 812
Joined: Tue May 18, 2010 10:03 am
Location: Audition Town

Re: I don't receive mail activation

Postby Missy » Sat Aug 18, 2012 7:34 pm

Hello ManHater,

Philippines is IP-banned so most players from that country will not be able to play the game.

Your activation mail should show up despite that fact anyway so if you want to make sure whether you can play or not I would suggest checking the spam folder in your email box.

Kindest Regards.
Missy
Audition's EN Support Team

ProSiebenSat.1 Games GmbH
A company of ProSiebenSat.1 Media AG

Alaplaya Code of Conduct
Request help via Ticket Suite
Audition GameSite

Our primary job is customer happiness and satisfaction.

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ManHater
 
Posts: 2
Joined: Sat Aug 18, 2012 4:40 pm

Re: I don't receive mail activation

Postby ManHater » Sun Aug 19, 2012 3:10 am

A friend told me he played LOCO before here in philippines. so i still wanna try. But i still dont receive any email confiirmation.

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Missy
Master Ticket Agent
 
Posts: 812
Joined: Tue May 18, 2010 10:03 am
Location: Audition Town

Re: I don't receive mail activation

Postby Missy » Sun Aug 19, 2012 3:27 am

Hi,

Some players have different IP than the country they live in - this is why some players still can play the game so It indeed is worth a try especially that you have already downloaded the game.

As for the email, can you please try another one?
If not, try to create another account and make sure that you check all 3 boxes (accepting mails from Alaplaya).

And if it still doesn't work, I would suggest contacting the support directly through a ticket suite.

Kindest Regards.
Missy
Audition's EN Support Team

ProSiebenSat.1 Games GmbH
A company of ProSiebenSat.1 Media AG

Alaplaya Code of Conduct
Request help via Ticket Suite
Audition GameSite

Our primary job is customer happiness and satisfaction.

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whitemageveigar
 
Posts: 1
Joined: Fri Sep 07, 2012 4:42 pm

Re: I don't receive mail activation

Postby whitemageveigar » Fri Sep 07, 2012 4:43 pm

i created 7 accounts but i still doesnt get any activation link on all the emails


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