payment error

Help with account and payment questions as well as anything else we can help you with!
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BlackShana
 
Posts: 7
Joined: Fri Sep 03, 2010 2:55 pm

payment error

Postby BlackShana » Fri Sep 21, 2012 5:34 pm

Have a problem with charging ap with PayPal.
Every time I do it, it writes me Error. Something went wrong. Please try again or contact the support.
What should I do? D:
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Missy
Master Ticket Agent
 
Posts: 811
Joined: Tue May 18, 2010 10:03 am
Location: Audition Town

Re: payment error

Postby Missy » Sat Sep 22, 2012 12:20 am

Hello BlackShana,

Is it the first time you're trying to use that certain paypal account?
If it is, you probably didn't verify it which has to be done before the first usage.

You can do it on the paypal wesbite. If I'm not mistaken, such activation costs 1euro which is given back after the process.

Let us know if it isn't your case, we will look for another solution then.

Kindest Regards,
Missy
Missy
Audition's EN Support Team

ProSiebenSat.1 Games GmbH
A company of ProSiebenSat.1 Media AG

Alaplaya Code of Conduct
Request help via Ticket Suite
Audition GameSite

Our primary job is customer happiness and satisfaction.

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BlackShana
 
Posts: 7
Joined: Fri Sep 03, 2010 2:55 pm

Re: payment error

Postby BlackShana » Sat Sep 22, 2012 3:38 pm

Hello Missy.
I used Paypal before, but not in Alaplaya.
Could You please tell me, how can I pay through Paypal website? Maybe it would work.
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Missy
Master Ticket Agent
 
Posts: 811
Joined: Tue May 18, 2010 10:03 am
Location: Audition Town

Re: payment error

Postby Missy » Sat Sep 22, 2012 3:52 pm

Hello,

BlackShana wrote:I used Paypal before, but not in Alaplaya.

So you have already activated the account?
Well I would suggest rechecking it anyway, just to make sure.

This is what I found on how to activate the account:
http://www.ehow.com/how_6196580_activate-paypal-account.html

BlackShana wrote:Could You please tell me, how can I pay through Paypal website? Maybe it would work.

I don't think there is a possibility to buy AP directly from a a Paypal site. You can do it only through our "Buy AP" site.

Also, could you please tell me how old are you?
There are limits for underaged customers, 50k AP per month, 2 times a day using the same payment method and 3 times a month using the same method.

If you met those limits and you are underage, you will need to wait untill the next month.

Hope this helps,
Missy
Missy
Audition's EN Support Team

ProSiebenSat.1 Games GmbH
A company of ProSiebenSat.1 Media AG

Alaplaya Code of Conduct
Request help via Ticket Suite
Audition GameSite

Our primary job is customer happiness and satisfaction.

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k0w3dd
 
Posts: 2
Joined: Wed May 15, 2013 2:12 pm

Re: payment error

Postby k0w3dd » Wed May 15, 2013 2:13 pm

Help???

If i want to buy the new power i click on buy, but then comes a error screen with no text in it ?? some one help me

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P7S1Davide
Forum Moderator
 
Posts: 111
Joined: Mon Mar 04, 2013 4:58 pm
Location: Italy

Re: payment error

Postby P7S1Davide » Wed May 15, 2013 4:10 pm

Hey,
i'd suggest you to create a new topic for your question. Anyway,of which "power" are you talking about?
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