Accounts lost?

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TechMonk
 
Posts: 6
Joined: Tue Feb 14, 2012 7:58 am

Accounts lost?

Postby TechMonk » Tue May 15, 2012 5:41 pm

I m trying to login to my 1st account which i had transfered and i cant login with my password (which i have in my email since i created them at bigpoint). My Characters are:

1st account+10000 orbs
Necris-ranger lvl83
Sakram-mage lvl 45+


My brother also logins to his 100lvl cleric account and the characters page is empty (there is no cleric there) but his 83 lvl mage account works fine.

So my question is what is going on?

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white00devil
 
Posts: 219
Joined: Fri Jan 27, 2012 9:27 pm

Re: Accounts lost?

Postby white00devil » Tue May 15, 2012 11:26 pm

did you also transferred your bigpoint account to your alaplaya account?
if not then its bye bye account.
otherwise i should contact support if i where you.

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TechMonk
 
Posts: 6
Joined: Tue Feb 14, 2012 7:58 am

Re: Accounts lost?

Postby TechMonk » Wed May 16, 2012 12:16 pm

I managed to logint to my Ranger account as the password was changed (without knowing) to the new one that i signed up to alaplaya. So my both accounts work fine (i m happy for that).

But the problem with my brothers account isnt solved. We tried the new pass and when he logins the character page is empty and his 100lvl cleric is gone (May some of u known him as HazeGirl).When he trasfered the account there was no confirmation and he cant do that again.

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xXAXAXx
 
Posts: 135
Joined: Wed Jan 04, 2012 12:30 am

Re: Accounts lost?

Postby xXAXAXx » Wed May 16, 2012 1:22 pm

Hello

Please sent a ticket to the support with following information so we can try to find if your characters still exist. Some accounts can't be transfered bye bigpoint because of open payments or because they didn't login for a long period.

Old Bigpoint account:
Username:
Charactername:

New Alaplaya account:
Username:

Kind regards, xXAXAXx
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Meastia EN Team

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TechMonk2
 
Posts: 19
Joined: Mon May 21, 2012 7:02 am

Re: Accounts lost?

Postby TechMonk2 » Thu May 24, 2012 7:26 am

I tryed to transfer it again in another account and it worked (i dont know how that happened) so the account works fine.

Thanks for your interest and you may close the thread.
Sapphiria

Furiuz[/center]


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