Accounts lost?

[TechMonk]

I m trying to login to my 1st account which i had transfered and i cant login with my password (which i have in my email since i created them at bigpoint). My Characters are:

1st account+10000 orbs
Necris-ranger lvl83
Sakram-mage lvl 45+


My brother also logins to his 100lvl cleric account and the characters page is empty (there is no cleric there) but his 83 lvl mage account works fine.

So my question is what is going on?

[white00devil]

did you also transferred your bigpoint account to your alaplaya account?
if not then its bye bye account.
otherwise i should contact support if i where you.

[TechMonk]

I managed to logint to my Ranger account as the password was changed (without knowing) to the new one that i signed up to alaplaya. So my both accounts work fine (i m happy for that).

But the problem with my brothers account isnt solved. We tried the new pass and when he logins the character page is empty and his 100lvl cleric is gone (May some of u known him as HazeGirl).When he trasfered the account there was no confirmation and he cant do that again.

[xXAXAXx]

Hello

Please sent a ticket to the support with following information so we can try to find if your characters still exist. Some accounts can't be transfered bye bigpoint because of open payments or because they didn't login for a long period.

Old Bigpoint account:
Username:
Charactername:

New Alaplaya account:
Username:

Kind regards, xXAXAXx

[TechMonk2]

I tryed to transfer it again in another account and it worked (i dont know how that happened) so the account works fine.

Thanks for your interest and you may close the thread.